NOW HIRING – SERVICE COORDINATOR – MIDLAND PARK, NJ

Kuiken Brothers Midland Park, NJ
145 Lake Avenue
Midland Park, NJ 07432

Please download and complete the application above and submit to the Human Resources Department at our Fair Lawn, NJ location by fax (201) 475-2170 or e-mail HR@kuikenbrothers.com. You may also reach them by phone by calling (201) 796-2082.

The primary role of the Service Coordinator is to effectively plan and schedule the daily workflow of the service department while ensuring utmost customer satisfaction.

Responsibilities include the following (other duties may be assigned as needed):

• Field inbound service requests and follow through to successful completion
• Communicate with customers to schedule appointments, confirm service details, provide updates, and address any questions or concerns
• Approach every customer interaction with a positive and professional attitude
• Actively maintain and monitor service tracking system
• Coordinate Service Technicians’ schedules and provide them with the necessary details to support customer needs
• Order and track parts needed for service requests
• Submit and track reimbursements from vendors
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction
• Perform other administrative tasks as needed to support the service department

 Technical Competencies:

• Strong computer skills
• Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)

Qualifications: (Education and yrs of experience)

• High School Diploma or equivalent
• Ability to read, write, and speak in English
• 2+ years of experience in service coordination, customer service or a related field
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities

Non-technical Competencies:

• Judgment and thinking (strategic thinking, original thinking, judgment and decision making, problem solving, awareness)
• Performance skills (accuracy with detail, planning and organizing, efficiency)
• Communication (verbal communication, written communication, active listening)

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking and hearing necessary for communication
• Sitting for long periods of time
• Frequent standing and walking
• Reaching, handling, and finger dexterity necessary to operate keyboard and various office machines
• Reading a computer screen for an extended period
• Ability to lift and/or move up to 20 pounds

Supervisory Responsibility:

• None

Disclaimer: The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

*Equal Employment Opportunity

Kuiken Brothers Company provides equal opportunity to all qualified employees, and applicants for employment, without regard to race, color, religion, sex, national origin, age, marital status, disability or sexual orientation. It is the responsibility of all management and supervisory personnel to ensure the fulfillment of this policy, including hiring, placement, upgrading, transfer, demotion, recruitment, advertising, or solicitation of employment; treatment during employment; rates of pay or other forms of compensation; selection for training; participation in Company-sponsored functions or programs; layoff or discharge.

Now Accepting Applicants

If you have an interest in employment opportunities with Kuiken Brothers at our Midland Park, NJ location and would like to discuss details about the open positions, we would like to hear from you.

Please download and complete the driver application above and submit to the Human Resources Department at our Fair Lawn, NJ location by fax (201) 475-2170 or e-mail HR@kuikenbrothers.com. You may also reach them by phone by calling (201) 796-2082.